Fire Department FAQ's
Why do I have to dial 9-1-1, can't I call the fire station direct and save time?
The 9-1-1 emergency system is designed to save valuable seconds. When you dial 9-1-1, the system routes the police or fire unit that is closest to your home. Fire stations are not properly equipped to take emergency calls and calling the station directly actually wastes response time.
What if I am not sure if there is a fire in my home, like an odor but no fire visible, or a spark in an appliance?
Do not be embarrassed to call for your Fire Department's assistance. Many Pleasantville firefighters are your neighbors, and we are here to serve. Call 9-1-1 and we will send out one (1) unit, either an engine company or ladder company (no lights or siren) to help you investigate. It is always better to play it safe.
I locked myself out of my house. Will the Fire Department assist me to gain access?
As a "service oriented" Fire Department, we will attempt to assist you in gaining access if you are locked out. Some new doors and locks sometimes make it harder for us to gain access to make entry without doing damage to a door or window. We will do our best to assist you. We can also help you if you are locked out of your vehicle.
A member of my family is disabled, what does he/she do during a fire?
Assure that you have a well-defined escape plan. Make sure that people who are confined to a wheelchair have immediate access to their wheelchair when an emergency occurs.
Will the Fire Department respond if my carbon monoxide detector activates?
Yes, but you must place a 9-1-1 call. The fire department will respond to test the air for carbon monoxide.
I called 9-1-1 for a medical emergency and fire apparatus came to my home.
Fire Department vehicles are fully equipped with first-aid and basic emergency medical response supplies, including defibrillators. Our firefighters are N.J. State Certified Emergency Medical Technicians (EMTs) and Emergency Responders, just like the personnel riding the ambulance, trained to handle medical calls. The Fire Department will respond along with the Emergency Medical Service on all serious medical calls. Since our fire houses are in your neighborhoods, often we are the first emergency personnel to arrive.